Monthly Software Subscription
Every building with smart EV chargers must subscribe to a cloud-based software service to manage them. Software services like ChargeLab allow buildings to configure, monitor, and monetize their EV chargers.
In most commercial buildings, the building owner pays the subscription fee for the charging station management system (CSMS) and recoups these costs through EV charger usage fees billed to visitors. This model also applies in some multi-family buildings, particularly rentals.
In other multi-family buildings, particularly condominiums, the condo corporation or property manager chooses to bill residents directly for the CSMS subscription. This is typically done for fairness—only residents with an EV charger are asked to cover ongoing operational costs. When residents are billed directly, the energy usage fee is typically set lower, since the building does not need to recoup a monthly software cost.
If your building has chosen to pass its ChargeLab subscription on to you, here is what you need to know:
Key Facts About Your Subscription
- Your subscription supports EV charger connectivity, monitoring, 24/7 customer support, and in some cases, critical power management capabilities
- Your subscription is separate from energy usage fees, which apply to each individual charging session and are billed independently
- You can cancel your subscription at any time if you sell your electric vehicle or move out of the building
- We will always notify you before changing your subscription fee
- In the vast majority of buildings, your subscription covers only your dedicated EV charger—your building will pay separately for communal or visitor EV chargers
Your Subscription Includes
- Ongoing network connectivity for your EV charger
- ChargeLab's software, which your building manager or EV charging service provider uses to configure, monitor, and manage your EV charger
- 24/7/365 customer support, accessible through the ChargeLab app or by calling 1-800-636-0986
- Remote troubleshooting for issues related to your EV charger, your vehicle, or billing
- Administration of energy usage fees, including sales tax compliance and compliance with weights and measures standards (NTEP, CTEP, and Measurements Canada)
- In some cases, power management that enables your building to offer EV charging to more residents without being limited by existing electrical infrastructure
Your Subscription Does Not Include
- Per-session energy usage fees, which are billed separately at the rate set by your building
- Parts or labour hardware warranty for your EV charger
- Technician visits to repair or replace your EV charger
- Parking space rental fees
Questions?
If you have questions about your subscription, contact our support team 24/7 through the ChargeLab app or by calling 1-800-636-0986.