Payment Basics

  • How to use a paid charger

    To begin charging, add a credit card to your account as a payment method. When you add a card and start a session, a small pre-authorized hold will be placed on your account; this is a temporary charge that will be removed later. Once your card is ad...

  • Understanding charger pricing

    Pricing for charging sessions varies from charger to charger and is determined by the site host. Here’s a detailed guide on how to check the cost and understand the different pricing models. Driver View of Charging Costs Search for the Charger:Using th...

  • How to access your payment history & receipts

    Access ReceiptsAfter completing a charging session, a receipt will be sent to the email associated with your account. You can also find a receipt in-app in your Account: From the mobile app:Open the ChargeLab mobile appSign in, if you are not already si...

  • How to use an RFID card

    What is an RFID card?          RFID stands for Radio-frequency identification. RFID network cards are most often used for fleet, public network, workplace, or multi-family charging. Our cards also work on any public ChargeLab charger. The ChargeLab RFI...