Payment Management

Setting up Paid Charging

How to set up pricing rules
How Pricing Works To view the Pricing page, click in the sidebar. There are two main sections in the Pricing page: Pricing rules and Discounts. Pricing rules determine the cost of EV charging sessions for the EV drivers that use your chargers. Ev...
How to receive payments for your chargers' usage
When pricing is enabled on your EV chargers, ChargeLab collects fees from EV drivers through credit card payments on your behalf. We remit any fees owed to your company once per month to the bank account you provided during your onboarding. Onboarding R...
How to set up a discount
How do discounts work?In ChargeLab’s system, a discount is a permanent adjustment to pricing rules for specific users, not a one-time code used for promotional purposes. Currently we do not support promo codes. Discounts can be edited and removed, but ...
How to decide which type of pricing rules to implement
While the dashboard's pricing engine is very powerful, we recommend simple pricing rules if you are a new site host. Too many pricing periods can confuse drivers and create frustration.Types of Pricing There are 3 types of pricing below. Some chargers m...

How drivers can pay for charging at your site
In order to use a paid charger on your site, drivers must first create a ChargeLab account and add a payment method. They can then start a session through the mobile or web app or by tapping the RFID linked to their account. To begin charging, add a ...
How RFID cards can be used at your chargers
What is an RFID card? RFID stands for Radio-frequency identification.RFID network cards are most often used for fleet, public network, workplace, or multi-family charging. Our cards also work on any public ChargeLab charger. The ChargeLab RFID n...

What is a Payter payment terminal?
Payter is a leading provider of contactless and mobile payment hardware and cloud solutions to merchants collecting payments from consumers for goods and services. Payter offers various payment terminal devices with: Touch screen controls, with ...
How to set up Payter payment terminals
Enhance driver experience with a seamless payment process by setting up credit card payments using a Payter terminal! This guide provides detailed instructions for adjusting your Payter terminal settings in the ChargeLab dashboard. Configuring Payment T...
How to use a Payter terminal
Follow the instructions below to successfully start and end a session. Scan the QR code to easily access detailed information about charging sessions and obtain receipts. Start Charging Session Begin your charging session by tapping or swiping your cr...
Payter FAQ
There is a 3-day delay between registration and the activation of the credit card reader. This period includes some necessary verifications by Payter. Future automation may streamline this process. Currently, Payter is available in the USA only. Can...
How to view reporting and payouts for Payter terminals
This guide provides detailed instructions for site hosts on how to identify Payter authenticated sessions and understand the revenue reporting within our platform. 1. Identifying Payter Authenticated Sessions Session Authentication Each session initiate...