Charger Management

Configuring a Charger

How to set up charger notifications
Enabling notifications in your dashboard allows you to receive emails when chargers encounter specific issues, such as:A deployed charger goes offline and remains offline for 15 consecutive minutes.A deployed charger goes offline and disconnects 5 times...

How to reset a charger
Many charger level problems can be solved with a remote reset or physical reboot. Examples of issues that you might encounter include:One common issue is that the charger status might get stuck on ‘SuspendedEv’ or fail to progress beyond the ‘Preparing’...
How to enable maintenance mode
This feature allows site hosts to effectively handle situations where chargers are undergoing maintenance or are temporarily unavailable for use.Chargers can encounter issues that render them temporarily unusable, such as hardware failures or damage to ...
How to view OCPP messages
Overview of OCPP messagesThe Charger detail page has a new tab for viewing a stream of OCPP messages.ChargeLab’s charger management system uses the OCPP 1.6 protocol to communicate with networked chargers for all aspects of the experience (authorizing d...

How to set up pricing rules
How Pricing Works To view the Pricing page, click in the sidebar. There are two main sections in the Pricing page: Pricing rules and Discounts. Pricing rules determine the cost of EV charging sessions for the EV drivers that use your chargers. Ev...
How to receive payments for your chargers' usage
When pricing is enabled on your EV chargers, ChargeLab collects fees from EV drivers through credit card payments on your behalf. We remit any fees owed to your company once per month to the bank account you provided during your onboarding. Onboarding R...
How to set up a discount
How do discounts work?In ChargeLab’s system, a discount is a permanent adjustment to pricing rules for specific users, not a one-time code used for promotional purposes. Currently we do not support promo codes. Discounts can be edited and removed, but ...
How to decide which type of pricing rules to implement
While the dashboard's pricing engine is very powerful, we recommend simple pricing rules if you are a new site host. Too many pricing periods can confuse drivers and create frustration.Types of Pricing There are 3 types of pricing below. Some chargers m...