How to find a charging station

Finding a charging station

When you need to find a public charging station, there are several resources available to help you.

If a charger is restricted and you don't have access to it, you won't be able to use it. If there are no ChargeLab chargers nearby, use alternative resources such as PlugShare or ChargeHub to find chargers available on other networks.

Find a charging station on the mobile app

Here are a few ways to find a charging station using the ChargeLab mobile app:

Open the ChargeLab app: After logging in, you'll be presented with a map of all ChargeLab chargers.

Location finder: Press the location finder icon at the bottom right of the screen (target) to automatically scan your position and display nearby chargers. Make sure location settings are enabled in the application.

Manual search: Zoom in on the map and select a charger. Use the search field to find chargers by ID number, location name or city...

• Find a charger on the web application

• The ChargeLab web application doesn't have built-in maps, but you can still check access to a charger using the following methods:
• Scan the QR code: Use your phone's camera to scan the QR code on the front of the charger. This will take you to the charger's page.
• Terminal URL: If you know the display ID of a charger, enter the URL in the browser address bar using the format: charge.id/[terminal name] (e.g., charge.id/AS-32).

Filtering options

• Available only
• Free only
• Level 2
• Fast charging
• Connector types for fast charging
•  

 

Reviewing charger details

Once you've selected a charger, you can tap on it for more details:

1. Availability
2. Connector type
3. Charging speed
4. Rates
5. Directions
6. Address
7. Restricted or unrestricted
8. Site host information
9. Support phone number
10. Network information
11. Link to support center

Common problems

• Some chargers in the ChargeLab network are restricted to specific users. These are often workplaces or residential buildings.

         

• • To obtain access to a restricted charger, we recommend that you contact your employer or building manager; they can have you added to the access list.

  In the meantime, you can find another charger here.

  • If you're at a charger with a ChargeLab sticker, but it's not visible in the application, this may be due to one of the following reasons:
  • The chargers may not yet be operational. Chargers are only added to the application when they are ready for use.
  • Some chargers may be reserved for a specific user group, which is why they are not mentioned in the application.
  • If none of these situations apply, we recommend checking the accuracy of the charger identifier during the search.