Grizzl-E Chargers/IVY Home Charger FAQ's

How do I install the Grizzl-E charging station?
- Installation requires mounting the unit on a sturdy surface, like a wall stud or concrete, using the included mounting bracket. Ensure you use the appropriate electrical circuit (e.g., 50A for 40A output). A licensed electrician should install it to ensure safety.
What should I do if my Grizzl-E charger isn’t connecting to Wi-Fi?
- Ensure your Wi-Fi network is 2.4 GHz, with a signal strength of at least -67 dBm where the charger is installed. Follow the steps in the manual to reset the Wi-Fi connection, and if needed, check for network filtering or firewall issues.
How do I adjust the charging output to match my home’s circuit?
- Open the charger’s cover and adjust the DIP switches according to the desired output (16A, 24A, 32A, or 40A). Make sure the unit is powered off during adjustments.
What do the different LED light indicators mean?
- The charger has several LED indicators:
  - Blue/Magenta alternating: Charger ready but not connected to Wi-Fi.
  - Blue/Cyan alternating: Charger ready and connected to Wi-Fi.
  - Green flashing: Charging in progress.
  - Red flashing: Fault detected.
How do I stop a charging session?
- To stop charging, press the latch release button on the charging connector, unplug it from your vehicle, and return it to the holster.
What is the warranty on the Grizzl-E charging station?
- The Grizzl-E comes with a 3-year or 5-year replacement warranty. The warranty covers defects in materials and workmanship but excludes damage from misuse or external factors like power surges.
Can I use an extension cord with my Grizzl-E charger?
- No, the manual specifically warns against using an extension cord or electrical adapter due to the risk of fire or electric shock.
How do I reset the charger if there is a fault?
- Unplug the charger, turn off the circuit breaker, wait for 1-2 minutes, then turn the breaker back on. If the fault light persists, contact customer support for assistance.
Can I use the Grizzl-E charger outdoors?
- Yes, the Grizzl-E is NEMA 4X rated for both indoor and outdoor use, making it weather-resistant and durable for harsh conditions.
How do I perform general maintenance on the charger?
- Periodically clean the unit with a soft cloth and soap and water. Avoid using harsh solvents. Make sure to store the cable properly and ensure it’s not damaged.