When pricing is enabled on your EV chargers, ChargeLab collects fees from EV drivers through credit card payments on your behalf. We remit any fees owed to your company once per month to the bank account you provided during your onboarding.
Onboarding Requirements
To ensure that your site receives timely payment, please fill in the Banking Information within the tab of the dashboard by clicking on the "Provide Info" link to input your banking details
Please do not share banking information directly with customer support or other teams that are not directly involved. You should see the status change from missing to provided within two business days.
Payout Process
The following outlines the process for remitting payments back to the site hosts.
- "Frequency: Chargelab will pay site hosts within 30 days of the preceding month. However, payment is generally processed within the first 10 business days.
- Minimum Threshold: Please note that remittances below $1.00 cannot be made through our system. Once the deposits accumulate over this threshold, payment can be made to your account on file.
- "Method of payment: All ChargeLab payments are processed using a 3rd party AP system called Plooto. When payment has been scheduled, you will receive an email notification from mailto:no-reply@plooto.com in your inbox. This email will outline the amount and deposit date of funds into your account.
Review Payouts
The Payouts page summarizes the monthly remittances that ChargeLab makes to your company. To access the Payouts page, click in the sidebar:
To download a payout report:
- Select a month from the Payout history list.
- Choose PDF or CSV for report format.
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Select the report type
- User reports show where revenue collected is summarized by EV driver user accounts.
- Charger reports summarize revenue collected by charger ID
- Session reports show detailed usage for each session by user.