How do discounts work?
In ChargeLab’s system, a discount is a permanent adjustment to pricing rules for specific users, not a one-time code used for promotional purposes. Currently we do not support promo codes. Discounts can be edited and removed, but they are designed to apply across repeated charging sessions, not for a limited time or fixed amount of kWh.
Discounts can either be applied to individual drivers or companies. To add a discount for an individual driver, simply add their email to the Driver email field. To add a discount for a company, change the switch from By driver to by company.
Company discounts are applied to any driver who creates a ChargeLab account using an email from the company domain, such as @hilton.com. If an employee from your company creates their ChargeLab account using a personal email address, the company discount will not be applied.
Other than the driver email/company email field, the rest of the discount pop-up is identical. You can grant users free charging or assign a % discount off of the regular price. You can apply discounts to all chargers, chargers at a specific location, or individual chargers.
How to add a discount
- To add a discount, navigate to the Discounts section (page 2) of the Pricing page and click Add discount. The pop-up below will appear:
- Below are examples of completed discounts for an individual driver (left) and a company (right):
- Click Save to save your new discount. After saving, the new discount will apply next time the relevant user(s) start a charging session. All of the discounts that exist across the sites you manage will appear in the Discounts section of the Pricing page. To edit or delete an existing discount, click the
button: